Refund policy

We want you to be genuinely happy with your Hush cover. If something isn't right, we'll make it right.

Returns. You may return an unused cover in its original condition within 30 days of delivery for a refund or exchange. To start a return, email support@avrenforge.com with your order number and we'll send instructions.

Made to order. Every Hush cover is made to order. This lets us keep the line lean and offer more models — and it means we ask that returns be unused and undamaged so we can process them fairly.

Return shipping. For a standard return (change of mind, wrong model ordered), the customer covers return shipping. If your item arrives defective, damaged, or we sent the wrong model, we cover it completely — we'll send a replacement or issue a full refund, including shipping.

Refund timing. Once we receive and inspect your return, we'll issue your refund to the original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to appear.

Wrong doorbell model? Because fit is model-specific, please double-check your doorbell model before ordering — each listing shows the compatible models. If you ordered the wrong one, reach out and we'll help you exchange it for the correct fit.

Non-returnable. Used or installed covers showing wear, and items returned after the return window, may not be eligible. We'll always try to find a fair solution.

Questions about a return or a fit issue? Email support@avrenforge.com — a real person will help.